With over 15 years’ experience, we are committed to delivering tailored solutions that enhance our clients profitability and pave the way for success.
iTalk International is a family-founded Business Process Outsourcing (BPO) partner trusted by leading brands across telecom, banking, insurance, and technology. Established in 2007 with just 20 agents, iTalk has grown into a 2,500-seater, comprising a strong, multilingual team, delivering measurable results on a global scale.
At the heart of iTalk’s success is the belief that business is about people first. Every client partnership is rooted in care, trust, and empathy. These values combined with our performance-driven processes are why iTalk has never lost a client. Our unique strength lies in tailoring human connection with smart, scalable solutions that consistently deliver the Best Possible Outcome.
With bespoke technology platforms, seamless system integration, and a thoughtful approach to AI, iTalk enables faster, smarter, and more personalized customer engagement without losing the human touch. Headquartered in South Africa, with a growing international footprint, iTalk continues to expand with agility, integrity, and innovation, building partnerships that endure and reputations that last.
Founded in 2007 in Johannesburg by Aden Lahoud, iTalk began as an IT solutions provider, specialising in CRM systems and billing platforms for the telecom industry.
Today, we're a formidable technology player in South Africa, employing over 3,000 professionals across diverse business units. Our head offices are based in Randburg, Johannesburg.
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The world of business is in perpetual motion, and to remain at the forefront, companies must adapt and evolve. While our technological foundations remain unshaken, our gaze is firmly set on the future – a future dominated by Customer Experience (CX).
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At iTalk International, every customer interaction is designed to deliver measurable results. By weaving genuine human care with process-driven efficiency, we ensure that every engagement moves your business closer to its Best Possible Outcome.
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By stitching empathy with performance, we ensure every conversation builds trust and drives measurable results.
Each iTalker is multilingual, agile, and ready to serve, synonymous with the now famous South African BPO culture. From driving retention, new sales to CX delivery, iTalk International enhances the bottom line at speed and at scale.
In a world where every interaction counts, CX outsourcing is the strategic move of entrusting customer interactions and communications to specialised third-party services rather than in-house teams.
Achieve more with less. Maximize returns without the hefty operational costs.
Adapt to market demands swiftly, expanding or contracting operations seamlessly.
Gain access to experts trained in the art of customer relations, ready to elevate each interaction.
Stay ahead with the latest in CX technology and processes.
Stay ahead with the latest in CX technology and processes.
Cultivate deeper relationships, turning customers into brand evangelists.
Harness the power of data, understanding customer needs and preferences more intimately.
We provide end-to-end inbound and outbound contact centre solutions
We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.
