With iTalk, you're not just outsourcing
You're partnering with a catalyst for change. We bring the following to the table:
Proprietary Technology
Streamlines the most complicated processes.
Global Scale
Capability to serve both local and international clients.
Cost-Efficiency
Superior services that optimise your ROI.
Talent Pool
Highly skilled workforce trained to exceed expectations.
It's simple: Our blend of cutting-edge technology and talented individuals, coupled with our mission to drive economic growth, makes us unparalleled in the CX space.
We are passionate about ensuring we exceed the expectations of both clients & customers in a sustainable and profitable manner.
We recognise and reward the achievement of goals and targets. We celebrate creative and exceptional deliverables.
By conducting ourselves with honesty and integrity in all interactions, we create trust which is a key driver to maintaining all stakeholder relationships.
We believe in creating an enjoyable work environment in which people are motivated to achieve and succeed.
Working together as a team ensures that we can achieve our objectives and hold ourselves and others accountable to deliver sustainable value propositions for each stakeholder grouping.
Building on the blueprint outlined in 2022, our strategy has evolved to focus on emerging opportunities in technology, people development, and market expansion. Our goal remains: to be a highly valued partner for our clients, providing cost-effective, high-impact solutions.
We are here to create streamlined, scalable solutions that amplify profitability and business efficiency for our clients.
We aim to be your first choice for outsourcing, underpinned by our technological excellence and a dedicated workforce.
Our mission is to redefine what an outsourced partner can do for businesses in South Africa and across the globe. We are committed to creating jobs and spurring economic growth.
We have had a transformative impact on the market, setting trends and constantly innovating. Our journey is dotted with significant milestones - be it serving a record number of clients in a single year of introducing new, state-of-the-art technologies to disrupt the industry.
With extensive experience and expertise, we are committed to delivering solutions that will make you more profitable and successful in your core business. We offer a wide range of services that fit different business requirements from a contact centre perspective. We guide, advise, and manage your requirements using our skills and experience.
South Africa is the gateway to Africa; all the resources and tools required to launch a successful operation in any country north of South Africa can be provided quickly and easily. iTalk has completed many projects across the African continent, so you can trust us to deliver a quality service/solution.
We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.
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