CX Outsourcing Specialists

With over 15 years’ experience, we are committed to delivering tailored solutions that enhance our clients profitability and pave the way for success.

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About ITALK

Founded in 2007 in Johannesburg by Aden Lahoud, iTalk began as an IT solutions provider, specialising in CRM systems and billing platforms for the telecom industry.

Today, we're a formidable technology player in South Africa, employing over 3,000 professionals across diverse business units. Our head offices are based in Randburg, Johannesburg.

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5M+

Calls made per year

6.2M+

Sales made per year

4.7M+

Client revenue generated

5.5M+

Learnerships completed per year

4.7M+

Work force split

italk cx

shaping the future of customer experience

The world of business is in perpetual motion, and to remain at the forefront, companies must adapt and evolve. While our technological foundations remain unshaken, our gaze is firmly set on the future – a future dominated by Customer Experience (CX).

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What is ITALK CX?

iTalk CX  is more than a terminology; it's a paradigm shift. While BPO has its merits, the future beckons a more customer-centric approach, and we're leading the charge. Welcome to the future of CX with iTalk.

iTalk CX is our cutting-edge offering that revolutionizes how businesses handle customer interactions. We take the complex task of managing customer communications off your plate, enabling you to concentrate on what you do best.

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At ITALK, we aRE not just embracing this future; we're pioneering it.

What is CX Outsourcing?

In a world where every interaction counts, CX outsourcing is the strategic move of entrusting customer interactions and communications to specialised third-party services rather than in-house teams.

Why Choose CX Outsourcing with ITALK?

Cost-effectiveness

Achieve more with less. Maximize returns without the hefty operational costs.


Scalability

Adapt to market demands swiftly, expanding or contracting operations seamlessly.

Specialised Workforce

Gain access to experts trained in the art of customer relations, ready to elevate each interaction.

Technological Edge

Stay ahead with the latest in CX technology and processes.

Core
Focus

Stay ahead with the latest in CX technology and processes.

Customer
Loyalty

Cultivate deeper relationships, turning customers into brand evangelists.

Data-Driven Insights

Harness the power of data, understanding customer needs and preferences more intimately.

Someone contacting iTalk, satisfied with their communication and experience.

Get In Touch

We provide end-to-end inbound and outbound contact centre solutions

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cx and bpo

a match made for tomorrow

In today's fast-paced digital landscape, traditional Business Process Outsourcing (BPO) is evolving. The future is Customer Experience Business Process Outsourcing (CX BPO). iTalk CX represents this new paradigm, specializing in a wide array of customer experience-related tasks, outsourced to perfection.

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We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.

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