frequently asked questions

Find out the answers for the most commonly asked questions.

Why should I choose iTalk as my BPO service provider?

iTalk is the only Business Process Outsourcing service provider in the telecommunications industry that partners with massive corporates, both in Southern Africa and International, to employ, empower, and upskill those that need the opportunity to grow/employment so that they can assist companies with process that are not part of their core focus, enabling them to focus on a smaller workforce doing what they do best.

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How can I apply for a job at iTalk?

Please email your CV to

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Am I eligible to apply for a job at iTalk?

There is no qualification required to work at iTalk; just a positive attitude and your good energy!

You need to be able to speak English (this will be tested as part of the registration process).

No persons under the age of 18 allowed to register.

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Can I work from home with iTalk?

Click here to visit iTalk2U and become an agent from the comfort of your home.

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Is iTalk POPIA compliant?

Yes, we are fully POPIA compliant. We care about you and your data. Click here to view our full privacy policy.

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What solutions does iTalk provide?

  • Call Recording Solutions
  • Telephony & CRM Systems
  • Contact Centre Training
  • Workforce Management Solutions (WFM)
  • Recruitment and Placement
  • Strategy and Operational Consulting
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What services does iTalk provide?

  • Sales Management
  • Collections Management
  • Business Process Outsourcing
  • Inbound and outbound call centre services
  • Virtual PA
  • Software Development
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What sectors does iTalk work with?

Our expertise is not limited to one sector. We serve clients across various industries, including:

  • Insurance
  • Telco
  • Retail
  • Financial services
  • Rewards programs
  • FMCG
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We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.

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