cx and bpo services

a legacy of service excellence at italk

Celebrating 15 Years of Industry Leadership

For over a quarter of a century, iTalk has been at the forefront of technology, CX outsourcing, and distribution services. Our enduring commitment has been to amplify and diversify the revenue streams of blue-chip companies through innovative, in-house technology platforms, tailored to meet the unique needs of each client.

An enthusiastic team celebrating a business success.

comprehensive bpo services

Harnessing South Africa's Diverse Talents

South Africa's BPO services stand out for their rich linguistic diversity and cultural adaptability. iTalk leverages this unique advantage to provide globally competent BPO services, seamlessly catering to a wide array of European languages.

Our BPO Services Include

Sales Management

Personalised customer engagement strategies that deepen brand connections and optimise sales.

Contact Centre Training

Meticulous training programs to develop agents capable of delivering gold standard service and support.

Strategy and Operational Consulting

Utilising our extensive experience for strategic guidance in contact centre performance and business process optimisation.

Recruitment and Placements

Offering comprehensive staffing solutions. More details available on our Careers page

Insourcing vs. Outsourcing

Deciding between managing tasks within your organisation or outsourcing to a specialised third party is a crucial decision. However, with the right partner, transitioning to external call centres and back-office services can be a confident stride forward. This change can revolutionise your operations.

Lower payroll and administrative expenses

Sharpened focus on your core business functions

Enhanced customer service quality

Competitive and reputational gains over your rivals

Boost in productivity and efficiency

Greater satisfaction among customers and employees

Allow us to handle your everyday communications and back-office duties, enabling you to concentrate on business growth.

alternative distribution services

redefining market engagement

At iTalk, we don't just follow trends - we set them. Our alternative distribution services go beyond conventional methods, utilising technology and data insights to strategically position products and connect them with the right customers.

Key Highlights

Tailored Strategies

Agile and responsive solutions that adapt to the ever-evolving market trends.

Technological Integration

Harnessing advanced tools to redefine how products are marketed and distributed.

over 15 YEARS of excellence

Our journey over the past 15 years has been marked by continuous growth, innovation, and a relentless pursuit of excellence. Our team of over 3,000 professionals, based in our Randburg, Johannesburg head office, is dedicated to realising the CX and alternative distribution strategies of our partners, making us leaders in our field.

join the italk revolution

Partnering with iTalk means joining a legacy of service excellence. Our cutting-edge CX and BPO services are designed to not only meet but exceed the expectations of our partners and their customers. Embrace the future of unparalleled customer experience and operational efficiency with iTalk.


We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.

Contact us