the italk journey

The Beginning: A Visionary's Leap (2007)

In 2007, in the heart of Sandton's business district, visionary entrepreneur Aden Lahoud founded iTalk. Starting with just 70 staff members, this call centre embarked on an extraordinary journey, laying the groundwork for future success.

Aden Lahoud, the founder of iTalk.

our history

2007-2008

early success and expansions

iTalk initially focused servicing two major clients, MedScheme and Vodacom, rapidly earning their trust through unwavering commitment to customer satisfaction. Within a year, Aden Lahoud expanded the business, opening franchised call centres to broaden market reach.

2008

empowering entrepreneurs

A pivotal 2008 milestone saw iTalk receiving IDC approval to fund ten call centres owned by black entrepreneurs, showcasing a commitment to empowerment and community development.

2009

forging industry partnerships

By 2009, iTalk had secured significant contracts with blue chip companies, cementing its reputation as an industry leader.

2010

scaling new heights

In 2010, iTalk moved to a larger Sandton facility to accommodate a growing team of 200. New partnerships with Standard Bank and Telkom were formed.

2012

relocation to randburg

The expansion continued in 2012, relocating to Randburg with a 300-strong workforce and adding ABSA, Strangen, AA, and VIVA Life to its client roster.

2016

a new era of leadership and growth

Jarryd Lahoud's 2016 entry marked a new chapter, introducing a rewards program and partnering with BLDS. The company scaled dramatically, growing to 3,000 staff and expanding into China Mall to accommodate its burgeoning team.

2022

consolidation and future aspirations

2022 was a year of consolidation as iTalk moved to a state-of-the-art facility on Kent Road, readying itself for international campaigns and further success.

TODAY

italk, a testament to vision and excellence

From a modest beginning in Sandton to a flourishing global enterprise, iTalk stands as a symbol of resilience, empowerment, and unlimited potential. Poised for global expansion, iTalk's journey is one of exceptional growth and a relentless pursuit of excellence.

2007-2008

early success and expansions

As financial technology reshapes the industry, iTalk's fintech solutions offer innovative serviTalk initially focused servicing two major clients, MedScheme and Vodacom, rapidly earning their trust through unwavering commitment to customer satisfaction. Within a year, Aden Lahoud expanded the business, opening franchised call centres to broaden market research tailored to the digital age. We provide secure platforms for mobile banking, payment processing, and personal finance management, ensuring compliance with financial regulations. Our goal is to bridge the gap between traditional banking and the evolving expectations of tech-savvy customers, delivering a seamless, intuitive user experience.

2008

empowering entrepreneurs

A pivotal 2008 milestone saw iTalk receiving IDC approval to fund ten call centres owned by black entrepreneurs, showcasing a commitment to empowerment and community development.

2009

forging industry partnerships

By 2009, iTalk had secured significant contracts with Discovery and Liberty Life, cementing its reputation as an industry leader.

2010

scaling new heights

In 2010, iTalk moved to a larger Sandton facility to accommodate a growing team of 200. New partnerships with Standard Bank and Telkom were formed.

2012

relocation to randburg

The expansion continued in 2012, relocating to Randburg with a 300-strong workforce and adding ABSA, Strangen, AA, and VIVA Life to its client roster.

2016

a new era of leadership and growth

Jarryd Lahoud's 2016 entry marked a new chapter, introducing a rewards program and partnering with BLDS. The company scaled dramatically, growing to 3,000 staff and expanding into China Mall to accommodate its burgeoning team.

2022

consolidation and future aspirations

2022 was a year of consolidation as iTalk moved to a state-of-the-art facility on Kent Road, readying itself for international campaigns and further success.

TODAY

italk, a testament to vision and excellence

From a modest beginning in Sandton to a flourishing global enterprise, iTalk stands as a symbol of resilience, empowerment, and unlimited potential. Poised for global expansion, iTalk's journey is one of exceptional growth and a relentless pursuit of excellence.

Contact

We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.

Contact us