You have the Ability to drive sustainable economic growth in South Africa. Let’s create employment opportunities and empower local communities.

The Ability Project is an enablement program focused on unlocking the value inherent in Business Process Outsourcing in South Africa by establishing call centres in rural areas.

The name of the project, “Ability”, communicates the essence of our program, which is to drive and enable entry to jobs and business opportunities within the Business Processing Sector.


To build turnkey call centres in township and rural areas across the country's metropolitan, district, and local municipalities.

We will create a more inclusive, equitable, and sustainable environment that fosters opportunities for growth and sustenance for all citizens of South Africa.

Target Size of Operation

Currently, South Africa has 257 metropolitan, district and local municipalities. This number comprises:

8 metropolitan municipalities

44 district municipalities

205 local municipalities

Assuming full coverage, this translates to establishment of 257 Ability mini call centres across the country.









Local is the In Thing

“Establishing decentralised, but technology mediated call centres across the country’s small towns and regions will improve ability to segment markets and speak directly to local audiences, and can enhance the effectiveness of messaging and targeting while addressing issue of inclusive growth.“

The Stakeholders
Behind the Vision

The Ability project is the brain-child of iTalk Holdings and Container Structures Pty Ltd, a business outfit based in City Deep that specializes in supply, design, conversion and repurposing of shipping containers into a wide range of Alternative Infrastructure Solutions.

socio-economic impact

The Ability Project is expected to have a significant socio-economic impact.
The key impacts include:


creation of sustainable jobs

By bringing jobs to areas where people live, the Ability Project creates sustainable employment opportunities, reducing the need for individuals to migrate to urban centres in search of work.


Diversification of Skills

By providing training and employment opportunities for youth, women, and people living with disabilities.

This promotes inclusivity and empowerment within these communities.


Development of Economic Infrastructure

The establishment of call centres in townships and rural areas contributes to the development of economic infrastructure, stimulating local economies and fostering growth in these regions.


Improved Social and Economic Vitality

The Ability Project enhances the social and economic vitality of towns and communities by providing communication channels, problem-solving capabilities, and revenue collection support to municipalities.

This improves the overall quality of life for residents.


Addressing Social Challenges

The project demonstrates responsiveness to social challenges, such as GBV, by incorporating initiatives like the anti-GBV hotline into the service offering.

This shows a commitment to addressing societal issues and supporting the well-being of communities.


We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.

Contact us